Accelerated Digitalisation for a Local Council
Client Overview
County Council, one of the largest local authorities in the UK, known for its advanced approach to digitalisation in the public sector.
Challenges:
- The council needed to implement a comprehensive learning management system (LMS) to support their social care programs, which are critical and heavily regulated.
- During the COVID-19 pandemic, the council was required to rapidly accelerate their digital transformation efforts, particularly in performance management and recruitment.
- The recruitment process was outdated and inefficient, with challenges in attracting and managing talent.
Solution Provided by Vitro Global:
- Implemented Cornerstone's LMS for our council client, focusing on delivering a high-quality learning experience for social care workers.
- Supported the council in integrating their recruitment process with external career sites, enhancing their ability to attract talent from a wider pool.
- Delivered a performance management system tailored to the unique needs of the council's adult social care framework, including the integration of performance with pay structures.
- Provided remote implementation and training during the pandemic, ensuring minimal disruption to the council's operations.
Results:
- The LMS implementation resulted in the council winning awards for their innovative approach to onboarding including The Excellence in Onboarding Award at the TIARA 2021 and being shortlisted for their technology use during onboarding at the Learning Technology Awards 2021.
- The new recruitment system improved the council's ability to attract and manage candidates, ensuring they could meet the demands of the public sector.
- The performance management system enabled the council to effectively link employee performance with pay, enhancing fairness and transparency in their processes.
- The successful digital transformation during the pandemic positioned the council as a leader in public sector digitalisation.
Vitro Global's partnership with this client enabled the council to enhance their service delivery, particularly in social care, through effective use of technology. The council's ability to rapidly adapt and implement digital solutions during a crisis not only improved their operational efficiency but also set a benchmark for other local authorities.
Contact us
Telephone: 020 8249 7343
E-mail: engage@vitroglobal.com
Address: Lygon House, 50 London Rd, Bromley BR1 3RA
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